1. Definitions

Exceed means Exceed Group Ltd (Company No. 09802671), registered in England and Wales.
Auction means any silent or live auction operated using Exceed’s fundraising platform.
Bidder means any individual placing a bid.
Client means the purchaser or redeemer of a Lot.
Lot means any experience, product or service offered through an Auction.
Supplier means the third-party provider responsible for delivering the Lot.
Voucher means the digital certificate confirming entitlement to redeem a Lot.

2. Auction Participation

Bidders must be aged 18 years or over.

All bids are binding offers. A contract to purchase a Lot is formed when a bid is accepted at the close of the Auction in accordance with the format and rules applicable to that Lot. Winning bids are final and not cancellable.

To maximise fundraising outcomes, certain Lots may be available to more than one successful Bidder. Where applicable, multiple winning bids may be accepted at or above a stated minimum level or within the group of leading bids, unless the Lot description provides otherwise.

Payment must be completed following confirmation of a successful bid. Failure to complete payment may result in cancellation of the winning bid and reallocation of the Lot.

3. Charitable Fundraising Nature

Lots are sold as part of charitable fundraising events. The auction price may exceed underlying supplier cost or market value and a portion of proceeds may be allocated to the relevant charity or beneficiary. By bidding, Clients acknowledge and accept this structure.

4. Voucher Validity

Unless stated otherwise in writing, vouchers are valid for twelve (12) months from the date of the Auction.

The experience must be both redeemed through a confirmed binding booking and fully taken within this period.

For clarity:

enquiries, expressions of interest or submission of preferred dates do not constitute redemption;
provisional bookings do not constitute redemption;
booking dates falling after expiry does not extend validity;
the experience itself must take place within the validity period.

Time is of the essence.

If redemption and completion do not occur within validity, the voucher expires automatically, all rights are forfeited and no extension, credit, reinstatement or refund will be due.

Validity forms a fundamental condition of the Lot and an essential element of the commercial arrangements between Exceed, fundraising partners and Suppliers.

5. Redemption

Redemption must be completed through Exceed’s online Voucher Management System (“VMS”). Bookings are subject to supplier availability, blackout dates and operational constraints. Dates are not guaranteed until confirmed in writing.

Descriptions and images illustrate the general nature of experiences only. Elements may vary due to availability, seasonality or operational factors. No reliance is placed on representations not confirmed in writing by Exceed.

Clients must ensure their registered email address is accurate and capable of receiving VMS communications and must check spam or junk folders. Communications sent to the registered address are deemed delivered when issued.

Clients are responsible for engaging with redemption in sufficient time. Exceed is not responsible where delayed engagement or lack of response results in reduced availability or inability to complete the experience within validity.

6. Travel & Experience Conditions

Flights and international travel are not included unless stated. Clients are responsible for travel arrangements, visas, insurance and entry requirements.

Exceed is not responsible for airline disruption, travel restrictions, weather, venue conditions, scheduling changes or similar matters outside its reasonable control.

7. Supplier Fulfilment

Exceed acts as a disclosed agent arranging experiences delivered by third-party Suppliers and is not liable for their acts or omissions.

Where reasonably necessary, elements of an experience may be fulfilled using alternative suppliers of equivalent standard.

8. Cancellation & Partial Delivery

Auction purchases and confirmed bookings are non-refundable. Supplier cancellation terms may apply.

Where a material proportion of an experience has been delivered, payment shall not be reversible due to variation in non-essential elements.

9. Discretionary Refunds

Exceed has no obligation to provide refunds.

If offered at Exceed’s discretion, any refund will be limited to recoverable supplier cost based on the rates and commitments applicable when the experience was originally secured and will not reflect subsequent pricing changes.

Refunds will exclude charitable donation elements, Exceed fees or margin, fundraising price uplift, committed supplier costs and any reasonable administration or handling fee.

Any such decision is made without admission of liability and does not create precedent.

10. Voucher Exchange

Lots are sold as defined experience packages forming part of agreed commercial arrangements between Exceed, fundraising partners and Suppliers. Exchanges are not included in the original purchase.

Exceed may at its sole discretion offer conversion to flexible credit. The proposed credit value will be confirmed in advance and, once accepted, replaces the original experience entitlement. If declined, the original voucher remains valid subject to these Terms.

11. Insurance

Clients are strongly advised to obtain appropriate travel insurance. Exceed is not responsible for losses ordinarily covered by insurance.

12. Liability

Nothing excludes liability for death or personal injury caused by negligence. Otherwise Exceed’s liability is limited to the amount paid for the Lot.

Experiences are leisure services and enjoyment or subjective expectations cannot be guaranteed. Exceed is not liable for indirect or consequential loss.

13. Payment Disputes

Clients agree to contact Exceed before initiating any chargeback or payment reversal. Exceed may provide these Terms and booking records as evidence of contract. Payment confirms acceptance of the charitable auction structure.

14. Personal Use

Lots are for personal use or genuine gifting only and may not be resold or commercially used without Exceed’s consent.

15. Fairness

Exceed seeks to apply these Terms in a fair and proportionate manner, taking account of the charitable context and supplier commitments.

16. Governing Law

These Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of its courts.