Terms & Conditions of auction participation

In order to bid in the auction, bidders must be aged 18 or over. • Late, incomplete, defaced or corrupt bids, and bids below the minimum bid value may not be accepted. • A bid in this auction is classified as a binding, in-person offer. You acknowledge that if you are successful, you are obliged to pay for the item(s) at the event. Payment will be processed with a voucher or delivery of physical item(s) to follow. • You can pay by all major credit & debit cards. Credit card charges, pre-agreed with the event host/charity will be deducted from the project surplus. • Experiences/vouchers are valid for a year from the date of the silent auction unless stated specifically. • Flights are specifically excluded from all packages. Furthermore, unless expressly stated as included within the package, the highest bidder is responsible for making all arrangements and meeting all costs out of their own pocket that may be necessary to take up and enjoy their Lot, including but not limited to costs of travel, accommodation, insurance and food. • Some package suppliers may require a refundable damage deposit upon booking – this applies to villas, apartments and other private properties. • If, for any reason, we are unable to award a Lot, we reserve the right to withdraw the Lot from the auction. • All items offered in the silent auction brochure or platform shall be subject to availability and we shall not be liable for any claims, expenses, costs and/or any losses (including, but not limited to, loss of profits, indirect, pure economic and consequential losses or otherwise) or any damage (save for death or personal injury arising from negligence) suffered by any Bidder. • Elite acts as agents for the supply of the listed products, events and services identified in this brochure. Any agreement to purchase the products, events and services will be between the supplier and purchaser of the products not Elite. • Experiences/vouchers are valid for a year from the date of the auction unless stated specifically. All vouchers are non-refundable, cannot be extended and must be used in one time. • Physical items must be redeemed via the voucher management system. Delivery address and contact number for tracking must be provided during the redemption process to initiate item dispatch. Any billing address details provided at the bid or payment stage will not be used for delivery purposes. • We shall not be liable for any delay or non-performance of any obligations in relation to the Lot to the extent that such performance is interrupted or prevented by circumstances beyond our reasonable control. • In the event of force majeure or some other unforeseen cancellation (including the insolvency of any third-party provider of any booking, experience or auction prize) to a booked experience, you will receive a credit equivalent to the supply price for the specified Lot. • In the event of a refund any amount bid over the minimum bid value, plus £200 of the minimum bid value, will be classified as a spent donation and cannot be reclaimed through Elite. • To maximise the fundraising for the beneficiary, some lots are available more than once and in these instances and unless excluded by the client, the top bidders will be successful. • Some lot images are for illustrative purposes. • 100% of revenue above the minimum for all non-donated Lots goes directly to charity. • 100% of all revenue for the donated Lots goes directly to charity. • In addition, all reserves include a guaranteed charity sum as follows: • £0 - £499 - £25 to charity/foundation • £500 - £1,499 - £50 to charity/foundation • £1,500 - £2,999 - £75 to the charity/foundation • £3,000 - £4,999 - £100 to the charity/foundation • £5,000 or more - £150 to the charity/foundation FAQs What do I do if I want to retract a bid? Please contact a member of staff at the event prior to the auction end. After the auction close, bids are final and non refundable. When does the auction close? There is a countdown clock on the item page showing how long is left until the item closes. How do I know if I won an item? When the system closes, your credit card will automatically be charged only if you have won an item and/or made a donation. You will then be sent a text and email notification with a confirmation of your payment. Are all the prizes donated? The fundraising auctions may contain a combination of donated lots and supplied lots. Non donated lots are supplied to this fundraiser/beneficiary at £25 - £300 under the starting bid price to ensure that every single bid is guaranteed to raise much needed funds for the beneficiary charities. That value, plus 100% of the winning bid above the supply price goes to the beneficiaries. Wholly donated lots will be specified. What if Covid / travel restrictions make a prize unredeemable? Any non-donated experiences usually come with extended validity of at least 12 months. These factors should allow all winners to enjoy their experiences with a year or more of unrestricted opportunity to redeem. Should Covid restrictions continue and any experience cannot be taken due to associated closure of the venue or frustration by third party such as Government mandate or an international travel ban etc, the winner will have access to all appropriate remedies including initially, further extension, transfer to the next year's equivalent event, transfer to alternative experiences, and if none of these is possible a refund of the item supply price.

Returns & Cancellation Policy

1. Acceptance of your order We must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. Our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us. Our full geographical address is Elite Fundraising Limited. The Coach House, 1A Collingwood Road, Northampton NN1 4QZ 2. Payment Credit card and debit card payments are made through the secure Stripe system, which makes automatic checks for suspicious and potentially fraudulent transactions. In such cases, or if we have any reason to suspect a transaction is fraudulent, we will take steps to establish whether the transaction carries an unacceptable level of risk to Elite Fundraising Limited. We reserve the right to refuse any such order, for any reason. 3. Availability All orders are subject to availability of products. If products you order are not available, we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 14 working days. 4. Delivery Our aim is to get your order delivered as quickly as possible. If your card payment is deemed suspicious there will be a delay so, please contact us if you require your product urgently. All products require a signature when delivered. If products are returned to us as undeliverable, we will attempt to contact you to arrange re-delivery. This may incur an additional postage charge. If we are unable to contact you, we will refund the price of the products only. The original postage charge cannot be refunded. Once the products are delivered, they will become your risk and we will not be liable for any subsequent damage, loss or destruction to them. 5. Right of Cancellation and Returns The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, effective from June 13, 2014, provide customers in the UK with the right to cancel an order for products at any time up to the end of 14 days following the day on which the products were received. We have extended this to 30 days as a gesture of goodwill. If you wish to cancel your order, please email us using our contact form on www.elitefundraising.co.uk/contact-us or write to us at Elite Fundraising Limited, The Coach House, 1a Collingwood Road, Northampton NN1 4QZ with details of your cancellation. If you have already received the products, you must carefully repackage and return them to us at Elite Fundraising Limited, The Coach House, 1a Collingwood Road, Northampton NN1 4QZ We will cover the cost of returns from within the UK, again as a gesture of goodwill. You must provide us with the original invoice, payment receipt or other proof of purchase. You must return the goods to us within 14 days of notifying us you wish to return them. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products provided they are received undamaged. All items must be returned 'as sold': in resalable condition, undamaged, in original packaging. If a returned item fails to meet one of these requirements, we cannot accept the item back. If the products are in any way damaged upon return, we will be unable to offer a refund, even if damage occurred during the return transit. We have a right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. We will refund all monies received, including the outbound delivery cost, within 14 days of receiving the goods back. If you chose to have the goods delivered by a more expensive means than the cheapest standard delivery option offered, we are not obliged to refund the full outbound delivery cost, only the cost of the standard delivery option which you could have chosen. 6. Description of Products All products are described in good faith, and while we strive to be always accurate, mistakes occasionally happen. All measurements, for example of photographs, are estimates. All products shown are stock images and not necessarily a photo of the item you will receive. Signatures and their placements might vary. Please contact us if you believe the goods, you received were inaccurately described. 7. Damaged or defective goods, and incorrectly fulfilled orders If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within two working days of delivery. We will replace the incorrect, damaged, or defective products or at our option, credit the price and delivery charges of those products to you. If you do not receive products ordered you should notify us within 14 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance. Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law. 8. Validity If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions. 9. No Variation or Representation Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products. 10. Third-Party Rights We may transfer our rights under the contract, but otherwise, nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract. 11. Governing Law and Jurisdiction Your order and the formation of the contract shall be governed by and interpreted in accordance with English law. The English Courts shall have jurisdiction to hear disputes between us. Elite Fundraising Limited Registered Address - 22-24 Harborough Road Northampton NN2 7AZ Company Number - 13392064 Contact - info@elitefundraising.co.uk